Contact – We're Here for You

Questions, problems or just feedback? At Viggoslots you can reach us anytime. Our support team is available 24/7 to help you – fast, competent and in your language.

Whether it's about account verification, withdrawals, bonuses or technical questions – we find a solution. No automated responses, no endless wait times. Just real people who genuinely want to help.

Live Chat – Fastest Help Around the Clock

The live chat is the quickest way to get support. Available 24 hours a day, 7 days a week, 365 days a year.

How to reach live chat:

Click on the chat icon at the bottom right of the website
Log in (or provide your email if not logged in)
Briefly describe your concern
A support agent responds within seconds

Most requests are resolved within 5 minutes. For more complex topics it may take a bit longer, but you always get an answer.

Tip: Have your account ID or transaction number ready when it's about specific transactions. This speeds up processing enormously.

Email Support – For Detailed Requests

If your matter requires more details or isn't urgent, send us an email.

General Inquiries:
[email protected]

Privacy & Verification:
[email protected]

VIP & Partnership:
[email protected]

Response times are usually under 24 hours, often even much faster. On weekends it might take minimally longer, but we don't leave you hanging.

What should you include in your email?

Your registered email address
Username or account ID (if available)
Detailed description of your problem
Screenshots if relevant (e.g., for technical errors)

Common Inquiries – Quick Answers

Before you contact us, check if your question is answered here:

How long does a withdrawal take?

After successful verification: e-wallets and crypto usually within 24 hours, credit cards 1-3 business days, bank transfers 3-5 business days.

Why was my withdrawal rejected?

Most common reasons: account not yet verified, wrong payment method selected, bonus conditions not met (for wagered bonuses), or duplicate withdrawal request. Contact support for details.

How do I change my email address or phone number?

Go to "My Account" → "Personal Details". Some changes require re-verification.

Can I temporarily block my account?

Yes, contact support and state the desired period. Self-exclusion is also possible through your account.

I didn't receive a bonus, what now?

First check if all conditions are met (minimum deposit, opt-in, correct payment method). If everything's correct, contact support with deposit details.

Verification & Document Upload

For KYC verification you can upload documents directly in your account:

Log in → "My Account" → "Verification"
Choose document type (ID, proof of address, payment method)
Upload clear, readable scans or photos (JPG, PNG, PDF)
Wait for confirmation (usually within 24 hours)

If you have problems with the upload, send documents via email to [email protected] with your username in the subject line.

Complaints & Feedback

Not satisfied with our service? We want to hear about it. Honest feedback helps us get better.

File a complaint:
[email protected]

We take all complaints seriously and respond within 48 hours with concrete solution proposals. If you're not satisfied with our response, you can contact independent dispute resolution bodies.

Positive feedback?
We love hearing that too! Write to [email protected] or leave a review.

Availability & Response Times

Live Chat: 24/7 – always staffed
Email: Responses within 24 hours (usually faster)
Weekends: Full service, no restrictions

During major holidays (Christmas, New Year) there might be minimally longer wait times, but basically we're always reachable.

Support in Other Languages

Although viggoslotcasino-fr.com is primarily for European players, we also offer support in:

English
French
German
Spanish

Just indicate in the live chat or in your email which language you prefer.

Partnership & Affiliation

Interested in collaborating with Viggoslots? We offer attractive affiliate programs for content creators, streamers and webmasters.

Contact for partnerships:
[email protected]

In your request you should mention:

Your website/channel and traffic numbers
Type of collaboration you envision
Previous experience in affiliate marketing (if available)

Postal Address

For official correspondence or legal matters:

Viggoslots Gaming Ltd.
Registered Office Address
[Company Registration Details]

Note: For faster processing we recommend email or live chat instead of postal mail.

We Look Forward to Hearing from You

Whether it's a question, problem or just a "hello" – our team is here for you. At Viggoslots you're not just an account number, but a valued player.

Fastest help: Live chat (bottom right on the website)
Detailed inquiries: [email protected]
Verification: [email protected]

We're reachable around the clock. No waiting, no excuses – just solutions.