Privacy Policy
At Viggoslots, we take the protection of your personal data seriously. This privacy policy explains what information we collect, how we use it and what rights you have. Transparency is important to us – so you'll find all relevant information here without legal jargon.
By using viggoslotcasino-fr.com, you agree to the practices described here. If you have questions, contact our support anytime.
What Data Do We Collect?
To offer you a secure and personalized gaming experience, we collect various types of information:
Personal Data During Registration
When you create an account, we need:
- First and last name
- Email address
- Date of birth (for age verification)
- Address (country, city, postal code)
- Phone number (optional, but recommended)
Payment Information
For deposits and withdrawals, we store:
- Selected payment method (credit card, e-wallet, crypto)
- Transaction history (amounts, dates, status)
- For cards: the last 4 digits (not the full number)
Important: Full credit card details are never stored on our servers. Payments run through encrypted payment gateways that are PCI-DSS certified.
KYC Verification Documents
For identity verification, we need:
- Copy of your photo ID (passport, ID card, driver's license)
- Proof of address (utility bill, bank statement, not older than 3 months)
- If needed: photo of the payment method used
These documents are stored securely encrypted and used only for verification purposes.
Automatically Collected Data
While you use our website, we automatically collect:
- IP address
- Browser type and version
- Operating system
- Pages visited and duration
- Device information (desktop, mobile, tablet)
- Cookies and similar tracking technologies
How Do We Use Your Data?
Your information is used exclusively for the following purposes:
Account Management
- Creation and management of your player account
- Processing deposits and withdrawals
- Identity verification (KYC)
- Communication about account status, transactions and requests
Improving Gaming Experience
- Personalized game recommendations based on your preferences
- Delivery of relevant bonus offers and promotions
- Improving website performance and user-friendliness
Security and Fraud Prevention
- Detection and prevention of multiple accounts
- Monitoring suspicious activities
- Protection against money laundering and fraud
- Compliance with legal obligations
Marketing (With Your Consent)
- Sending newsletters with offers and news
- Notifications about tournaments and exclusive promotions
- Personalized advertising based on your gaming behavior
You can unsubscribe from marketing emails anytime – one click on "Unsubscribe" in any email is enough.
Do We Share Your Data?
We never sell your data to third parties. Period.
In certain cases, however, we share information with trusted partners:
Payment Service Providers
To process transactions, we work with licensed payment providers. They only receive the necessary payment information and are subject to strict privacy policies.
Game Providers
Software providers like Pragmatic Play, NetEnt and Microgaming receive anonymized game data to operate their systems and create statistics.
Legal Obligations
If legally required, we may share data with authorities:
- Compliance with court orders
- Fighting money laundering and fraud
- Protecting our rights and those of other users
How Do We Protect Your Data?
Security has top priority. We implement several protective measures:
- SSL Encryption: All data transmissions are encrypted (recognizable by the lock symbol in the address bar)
- Secure Servers: Data is stored on protected servers with firewall protection
- Access Restriction: Only authorized employees have access to personal information
- Regular Audits: Security systems are continuously checked and updated
- Two-Factor Authentication: Optional for additional account protection
Despite all security measures: no method is 100% secure. We recommend using a strong, unique password and changing it regularly.
Your Privacy Rights
According to GDPR (General Data Protection Regulation), you have the following rights:
Right of Access
You can request a copy of the data stored about you anytime. Simply contact our support and we'll send you the information within 30 days.
Right to Rectification
Is your data incomplete or incorrect? You can request their correction. Many information can also be changed directly in your account settings.
Right to Erasure ("Right to be Forgotten")
You can request deletion of your data, provided there are no legal retention obligations. Note: After deletion, your account is permanently closed.
Right to Data Portability
You can receive your data in a structured, machine-readable format and have it transferred to another provider.
Right to Object
You can object to processing of your data for marketing purposes anytime. Necessary processing (account management, transactions) is excluded from this.
How to Exercise Your Rights?
Contact our data protection officer via email or live chat. We'll process your request as quickly as possible.
Protection of Minors
Viggoslots is exclusively for persons over 18 years old. We do not knowingly collect data from minors.
If we discover that a minor has created an account, it will be immediately locked and all data deleted.
How Long Do We Store Your Data?
Data is only kept as long as necessary:
- Active accounts: As long as your account is active
- Inactive accounts: Up to 5 years after last activity (legal retention periods)
- After account closure: Certain data (transaction history) must be stored for up to 7 years for legal reasons
- Marketing data: Deleted immediately when you unsubscribe
Changes to This Privacy Policy
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements.
For significant changes, we'll inform you via email or through a notice on the website. Continued use of our services after such changes constitutes acceptance of the updated policy.
Last updated: November 2025
Contact for Privacy Questions
Have questions about this privacy policy or the processing of your data? Contact us:
- Email: [email protected]
- Live Chat: Available 24/7 on the website
We respond to all requests within 72 hours.
